Who We Are
Effective date: September 07, 2024
This website, https://iwebdone.com, is operated by Webdone IT Solutions. We specialize in offering web development services and IT services to help small businesses establish and grow their online presence. Our official Udyam Registration Number is UDYAM-GJ-01-0422933.
For any inquiries or further information, please feel free to contact us through the contact information provided on our website. We are committed to transparency and compliance with all relevant business regulations.
What Personal Data We Collect and Why We Collect Personal Data
At Webdone IT Solutions, we collect various types of personal data from users and visitors for different purposes, including:
Personal Information: We may collect your name, email address, interaction message and contact details when you fill out forms on our website. This helps us respond to your inquiries, process your requests, and provide better services.
Account Information: For registered users who opted for any recurring services, we collect account preferences and login information to facilitate easy access to your account, as well as personalized settings.
Transactional Data: If you make a purchase, we may collect your payment details, billing address, and transaction history to process and fulfill orders securely.
Technical Data: We gather technical data such as your IP address, browser type, and cookies. This helps us understand your browsing habits, analyze website performance, and improve your experience on our site.
Cookies and Analytics: Cookies help us track your activity on the website for analytics purposes, improve functionality, and enhance user experience. We also use analytics tools to monitor website traffic and user behavior.
Comments and Forms: If you leave comments or fill out forms on our website, we collect the data shown in the forms and your IP address to detect spam and keep our website safe.
Third-Party Embeds: Some of the plugins and embedded content on our site may collect data from you, such as media players, social media buttons, embedded script or embedded videos. These third-party tools have their own privacy policies.
Sensitive Data: We do not collect sensitive personal data, such as health information, unless explicitly required and with your full consent.
Why We Collect Personal Data
- Service Delivery: To provide, maintain, and improve our services based on your needs.
- Legal Obligations: We may collect data to comply with legal and regulatory requirements.
- Marketing/Awareness Purposes: To send promotional materials, awareness newsletters and special offers if you have opted in.
- User Experience: To enhance your experience by personalizing content and features.
We respect your privacy and ensure that all data collection is done with your consent and for legitimate purposes.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
When you submit a contact form on our website, we collect the personal data you provide, such as your name, email address, and any message or inquiry details. This information is collected solely for the purpose of responding to your inquiries and providing customer service.
We retain contact form submissions for up to 6 months to ensure we can address any follow-up questions or support requests. However, the information submitted through our contact forms is not used for marketing purposes unless you have explicitly opted in to receive marketing communications from us.
Your data is handled with care and is not shared with third parties without your consent.
Cookies
Cookies are small text files that are stored on your device when you visit a website. Our website uses cookies to improve your experience and make our site easier to use. Here’s a list of the cookies we use:
- WordPress Cookies: These are the default cookies installed by WordPress. They help with basic functions, such as remembering your login information (if you have an account) and saving your preferences when navigating between pages. These cookies do not store personal information.
- Third-Party Plugins & Embedded Code:
- Social Media Sharing (AddToAny): We use social media sharing tools from addtoany.com. When you interact with these sharing options, they may set cookies to track your activity across social media platforms. These cookies only collect data if you’re logged into your social media accounts.
- SEOPress Pro: This plugin uses cookies to enhance your experience with SEO features and track certain analytics that help improve website performance.
- Fluent SMTP: This plugin helps manage email services and may use cookies to ensure smooth delivery of emails.
- ACF Pro (Advanced Custom Fields): ACF Pro allows us to add custom features to the site. It uses cookies to store preferences or custom data fields when interacting with specific parts of the website.
- Gravity Forms: When you fill out a form on our website, Gravity Forms may set cookies to remember your form inputs and manage submission details.
- Analytics Cookies (Google Analytics): These cookies are used to track visitor behavior on our site, like which pages are visited, how long visitors stay, and what interactions they have. The information is anonymous and is used solely for improving the website’s performance.
You can manage or delete cookies through your browser settings, but note that disabling certain cookies might affect your experience on the site.
Analytics Tools
We use analytics tools to understand how visitors use our website and to improve your experience. Here’s how we collect and use this data:
Google Analytics & Tag Manager: We use Google Analytics and Tag Manager to track visitor behavior on our site. This includes information like which pages you visit, how long you stay, and how you interact with the site. All the data collected is anonymous and helps us improve the website. You can opt out of Google Analytics tracking by Installing Google’s Opt-out Browser Add-on. For more details, you can check Google’s Privacy Policy.
Google Ads (AdWords): We also use Google Ads to show advertisements based on your browsing behavior. These cookies track your activity on our site and help us target ads that are more relevant to you. You can manage your ad preferences or opt out by visiting Google Ads Settings.
Facebook & LinkedIn Analytics: We use Facebook and LinkedIn analytics to track how users interact with our social media content. This helps us create better campaigns and advertisements tailored to your interests. You can manage your preferences or opt out of Facebook and LinkedIn tracking by visiting their privacy settings:
Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data.
By default, WordPress does not collect analytics data. However, our hosting provider may collect anonymous data for performance monitoring. Additionally, we use analytics plugins to help us understand website traffic and improve performance.
If you prefer not to be tracked, you can change your browser settings to block or limit tracking cookies.
Who We Share Your Data with
We take your privacy seriously and only share your data with trusted third-party providers when necessary to run our services. Below is a list of the third-party services we work with and the data we share with them:
- PayPal: We use PayPal as our payment processor for secure transactions. When you make a purchase through our website, your payment information is processed by PayPal to complete the transaction. PayPal handles sensitive financial data, including credit card or bank account information. You can read more about how PayPal handles your data by visiting their Privacy Policy.
- MailChimp: We use MailChimp to manage our email marketing campaigns and newsletters. When you sign up for our newsletter, we share your name and email address with MailChimp to send you relevant updates. MailChimp uses this data only for email delivery and never shares it. You can learn more about their data practices by reviewing their Privacy Policy.
We ensure that any data shared with third-party providers is kept secure and used only for the necessary purposes mentioned above. If you have any questions about how your data is shared, feel free to contact us.
How Long We Retain Your Data
We retain different types of personal data for varying lengths of time based on its purpose:
- Contact form entries: We keep these for 6 months for customer service purposes.
- Analytics data: Collected analytics records are stored for 1 year to help improve our website and services.
- Purchase records: For legal and tax reasons, we retain customer purchase records for 10 years.
After the retention period ends, we delete or anonymize your data to ensure your privacy is protected. If you have any concerns or want to know more about how long we keep specific data, feel free to reach out.
What Rights You Have Over Your Data
Depending on where you live, you may have specific rights regarding your personal data. We aim to comply with data protection laws no matter what part of world regions you live such as GDPR (European Union), CCPA (California, USA), and India’s Data Privacy Act.
Here are the rights you may have:
Right to Access: You can request a copy of the personal data we have about you.
Right to Correction: If you find that the data we hold about you is incorrect or incomplete, you can ask us to correct it.
Right to Deletion: You can request that we delete the personal data we hold about you, where applicable by law.
Right to Restrict Processing: In some cases, you can ask us to stop processing your personal data without having to delete it.
Right to Object: You can object to how we process your data, particularly if we use it for marketing purposes.
Right to Data Portability: If applicable, you have the right to request your data in a machine-readable format to transfer to another service provider.
Right to Withdraw Consent: If you’ve given consent for us to process your data, you can withdraw it at any time.
To invoke any of these rights, you can contact us at any time using the information provided in our Contact Us section. We’ll review your request and respond within the timeframe required by the relevant law.
Where Your Data Is Sent
We may transfer data collected from your site outside of the European Union, particularly to the third-party services we use for hosting, cloud storage, and other site-related functions. European data protection law requires that any transfer of personal data outside the EU be safeguarded to the same standards as within the EU. Below is a list of where your data may be sent and how we ensure it meets EU standards:
Web Hosting Services
- Our website is hosted on servers located outside the EU. We ensure that our hosting provider complies with European data protection standards through the use of binding corporate rules and contractual agreements.
Cloud Storage
- Any data stored in the cloud (such as backups) may be stored on servers outside the EU. We use service providers that comply with the EU-U.S. Privacy Shield or other legal frameworks such as standard contractual clauses.
Third-Party Services
- We use various third-party services such as PayPal, MailChimp, and Google Analytics. These providers may process your data on servers located outside the EU. We ensure compliance by using providers that adhere to the Privacy Shield Framework or equivalent measures such as model contractual clauses.
Each of our service providers is committed to safeguarding your data in line with European data protection standards. If you have any concerns about how your data is handled, you can contact us for more detailed information on the safeguards in place.
How We Protect Your Data
We take the protection of your data very seriously and have implemented several measures to ensure its security. Here’s how we safeguard your personal information:
Technical Measures
- We use encryption (SSL/TLS) to protect data transmission between your browser and our website, ensuring that sensitive information remains secure during transactions and interactions.
- Our servers are equipped with firewalls and regularly updated security software to prevent unauthorized access.
Security Measures
- We use two-factor authentication (2FA) for administrator access to the website, adding an extra layer of security beyond passwords.
- Regular security audits and vulnerability scans are conducted to detect and address potential threats.
Organizational Measures
- We ensure all team members are trained in data protection policies and best practices.
- We limit access to your data to authorized personnel only, ensuring that those who handle your information are fully aware of their responsibility to keep it secure.
Data Minimization
- We only collect and retain the necessary data for the purposes outlined in our privacy policy, reducing the risk of storing unnecessary information.
Privacy Impact Assessments
- For any significant changes to our data handling processes, we conduct Privacy Impact Assessments to evaluate risks and improve our data protection measures.
These combined efforts help us protect your data from unauthorized access, disclosure, alteration, or destruction.
What Data Breach Procedures We Have in Place
In the event of a data breach, whether potential or real, we have established the following procedures to ensure a swift and effective response:
Internal Reporting System
- We have an internal reporting system where any suspicious activities or potential breaches are immediately flagged and reviewed by our security team.
- A dedicated team assesses the scope of the breach and takes necessary actions to contain the issue.
Immediate Notification
- In the case of a confirmed data breach, we will notify the affected individuals and relevant authorities (if required by law) within 72 hours.
- We provide clear instructions to our users on how they can protect themselves following a breach (e.g., changing passwords).
Incident Response Plan
- We have a detailed incident response plan that outlines the steps to be taken during a breach, including containment, investigation, and reporting.
- Our plan includes identifying the root cause of the breach, rectifying vulnerabilities, and ensuring it does not recur.
Contact Mechanisms
- Users can contact us via our support channels if they suspect any unauthorized activity related to their personal data or account.
- Our team is available to assist and provide guidance on next steps.
Ongoing Monitoring and Updates
- Post-breach, we conduct an in-depth review of our security measures to enhance them where necessary.
- We implement any required security updates to prevent future occurrences.
By following these procedures, we aim to minimize the impact of any potential breach and ensure the continued protection of your data.
What Third Parties We Receive Data From
We may receive data about users from third-party services and partners, including:
Advertisers
- We work with advertising networks and platforms, such as Google Ads (AdWords) and Facebook Ads, to deliver targeted advertisements to our users. These platforms may provide us with insights or data regarding user interactions with the ads (e.g., clicks, impressions).
- This data is used to measure the effectiveness of our advertising campaigns and improve our marketing strategies.
Analytics Providers
- We use services such as Google Analytics and Facebook Pixel to track and analyze website traffic and user behavior. These providers share aggregated, anonymous data with us to help improve the functionality and performance of our website.
- We may receive data such as browsing behavior, demographic information, and referral sources from these analytics tools.
Social Media Platforms
- Through our social media integrations, such as AddToAny. we may receive data from platforms like Facebook, LinkedIn, and Twitter regarding user interactions with our social sharing features.
- This information helps us understand how users engage with our content across social media and may inform future content creation and strategy.
This data is used to enhance user experience, optimize our services, and personalize content for our visitors. All third parties we collaborate with are required to adhere to strict data protection regulations to ensure your information is safeguarded.